Are you a creative problem-solver with natural leadership skills? Can you quickly assess situations, set priorities, and make efficient decisions? If so, we are looking for you! Become our new Customer Service Supervisor at ParkBee!

We are ParkBee:
A forward-thinking company dedicated to creating innovative solutions that significantly impact urban infrastructure. Our mission is to leverage technology to solve real-world problems, enhancing the quality of life in bustling cities.

You have the chance to be part of a team that's driving change and making a difference in the world. Our solution provides consumers with a wide and dense network of off-street parking spaces while helping cities make better use of space and offering property owners an extra income using our smart and innovative platform

Role overview:
In this role, you will be responsible for ensuring the smooth daily operation of our customer service team. Your ultimate goal? Happy customers! You’ll lead and coach a team of 10 to 20 Customer Service Representatives, supporting their growth and development.

Key Responsibilities:

• Guiding your team in handling customer inquiries through email, phone, and chat.
• Taking charge of complex customer cases and providing tailored solutions.
• Ensuring customer feedback is shared with relevant internal teams to improve our services.
• Keeping operations running efficiently while maintaining high-quality standards.

Requirements:

• Already based in the Netherlands
• Available 5 days a week and open to occasional weekend or evening shifts if needed.
• Experienced in a customer service role.
• A natural leader with excellent communication skills and a proactive attitude.
• Fluent in both Dutch and English, both written and spoken.
• Approachable, supportive, and customer-focused.
• Enthusiastic, energetic, and capable of inspiring your team to perform at their best.

Park with us!
Not only will you help the city parking, but you’ll also rapidly move your career forward. We offer:

• Attractive salary dependent on experience with a model that recognises high performers.
• €1500 annual personal development budget tailored to your growth plans.
• Pension scheme, MacBook, 25 days holiday, daily fresh lunch, work aboard policy, and awesome team events.
• Easy commute with an NS business card, mileage reimbursement, and access to shared cars when needed.
• An inspiring office environment in Amsterdam, where we love to have you around for at least 3 days a week.

Application process:
We believe in a transparent and thorough interview process to ensure the best fit for you and our team. Please submit your CV in English. 

Here’s what you can expect:

1. Applications welcome before 3rd December
2. Initial screening with the recruiter - 4-9th December
3. Interview with the hiring manager -  9-11th
4. Case study presentation & Chat with team members - 16-18th December
5. Offer by 20th December
6. Start date of 6 January or 3 February 2025 depending on your notice period