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Senior Customer Service Specialist (Dutch Required)

Are you ready to take the next step in your career by joining a fast-growing scale-up, revolutionising parking and mobility on a global level? If you have experience in Customer Service and now want to take more responsibility in a managing role - gives us a shout.

ParkBee is a digital car park operator on a mission. We aim to remove parked cars from the street and give space back to the city. These last few years we have seen our business grow exceptionally. We have opened offices in Amsterdam and London, and now we are ready to conquer the rest of Europe. Having strong relationships with our customers is crucial to our growth. Therefore we are looking for an experienced Customer Support Specialist to coordinate the support team and help us maintain relationships with our clients and turn them into ParkBee promoters. 

The role in a nutshell:

As the Senior Customer Service Specialist at ParkBee you will be part of the Operations Team and guide our Customer Support Specialists. You ensure that the team is up and running, organized and trained. At ParkBee, customer support is done by telephone and email. We get a lot of questions from users (the people who park in our parking garages), our customers (the owners of the parking garages) and the people who use our partners’ apps. Your responsibility is to assure the quality of our Customer Support services.

As our new Senior Customer Support you will:

  • Get the freedom to manage and scale the in-house Support Team (hiring, planning, training & coaching);
  • Execute day to day support tasks (phone, e-mail);
  • Coordinate contact with app-partners and instructions to outsource partner (day-day support level);
  • Responsible for updating relevant information for agents and third parties;
  • Execute and assist in operational tasks for launches, suspended locations and all additional location information;

We are most likely to be a match if you:

  • Are flexible with work hours: able to work during evenings/weekends;
  • 2-5 years work experience (preferably in Customer Service); 
  • Are a people person that love to motivate others;
  • Are structured and used to resolve complex and urgent issues;.
  • Are a team player with a dynamic, outgoing personality; 
  • Strong communication skills in Dutch and English, both verbal and written.
  • Have the enthusiasm to work for a scale-up;
  • Are serious about your work, but also enjoy a good laugh with our customers :)

What you'll get in return:

  • The opportunity to disrupt a traditional market and to work in an ambitious tech scale-up
  • A very diverse team: we currently have 11 nationalities on board;
  • A competitive base salary based on your experience;
  • The ability to be an entrepreneur: you’ll participate and receive virtual shares;
  • Time for personal development with an allocated budget to grow;
  • Regular team events & Friday drinks;
  • Daily delicious lunch.

Sounds good right? Join us!

Acquisition regarding this vacancy is not appreciated.

 

Or, know someone who would be a perfect fit? Let them know!

Amsterdam

Fahrenheitstraat 99
1097 PP Amsterdam Directions +31 (0) 20 893 2610

Nice to know

  • We currently have 11 nationalities within our company. Team members are Dutch, British, Iranian, Icelandic, German, Brazilian, Turkish, Spanish, Russian, Scottish and Chinese.

  • Over 56 percent of our employees lives in Amsterdam.

  • We get around swiftly. 42% of our company bikes to work, another 40% takes the train.

  • We are growing rapidly. 63% of our team has joined in the last two years.

  • Around 11% of our team plays football on a competitive level in their free time.

  • The most cited super power within our company is the ability to “Find anything on Google”.

Our culture

Founded in Amsterdam, we are a fast growing scale-up with offices in two countries: the Netherlands and the United Kingdom. Our team is ambitious, hard-working and determined. One of our core values is to push boundaries, meaning that we are all seeking for opportunities to change the traditional mobility industry.

We motivate each other to get the best out of our company and out of ourselves. ParkBee can be described as a data-driven, vigorous forerunner. Where we celebrate our successes, and connect during Friday drinks, but also where we challenge each other and give each other feedback to grow. We make sure there is room for personal development, as we believe it is our team members that lead the way.

Already working at ParkBee?

Let’s recruit together and find your next colleague.

email
@parkbee.com
  • Adrian Thomas
  • Alexander Bannink
  • Anouk Oosterbaan
  • Arghem Kahn
  • Bart Vosmer
  • Blerina Jaha
  • Bram Afkari
  • Busi Dawkins
  • Claudi Valenti
  • Corneel Penninkhof
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