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Customer Support Specialist

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Ring, ring, telephone. Answer, solve problem, hang up. It’s your new job at ParkBee in a nutshell.

At ParkBee we make existing parking spaces more accessible to the public. We do this in collaboration with the largest parking apps in the Netherlands, such as Parkmobile and Park-line. But sometimes, our users get lost too. Or they need help with making a reservation. That’s why we are looking for a Customer Support Specialist to help solve these issues. Someone who loves making our customers happy. Someone who is not afraid to pick up the phone. And someone who’s available for 16 to 24 hours a week.

What are you going to do?

As a Customer Support Specialist at ParkBee you do everything in your power to provide our customers with a great parking experience. You ensure that our users become ParkBee fans, and you do that with a smile. At ParkBee, customer support is done by telephone and email. You get a lot of questions from users (the people who park in our parking garages), our customers (the owners of the parking garages) and the people who use our partners’ apps.

Your tasks inlcude:

  • Answering all customer questions that come in by email or phone.
  • Determining customer problems and then search for a suitable solution.
  • Sharing the ParkBee story with our customers. Who are we and what do we stand for? You must be able to spread this story enthusiastically.
  • Because our parking products change regularly and become smarter on a daily basis, it is important that you always stay up to date, by always knowing how our product works.

We are probably a match if you:

  • Are student (or recent graduate) with a higher professional education (hbo+).
  • Are a people’s person. Satisfying customers is something you sincerely enjoy doing.
  • Love to work structured and organized.
  • Are able to tackle and solve problems from a proactive attitude.
  • Are a team player with strong communication skills.
  • Fluently speak and write Dutch, and are comfortable with writing English.
  • Take work seriously, but also like to have fun from time to time. Parking can really be a hoot;-).

Does this sound like you? Don’t hesitate and apply now! Acquisition as a result of this vacancy is not appreciated.

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Sounds good right? Join us!

Acquisition regarding this vacancy is not appreciated. 

Or, know someone who would be a perfect fit? Let them know!

Amsterdam

Fahrenheitstraat 99
1097 PP Amsterdam Directions +31 (0) 20 893 2610

Nice to know

  • We currently have 11 nationalities within our company. Team members are Dutch, British, Iranian, Icelandic, German, Brazilian, Turkish, Spanish, Russian, Scottish and Chinese.

  • Over 56 percent of our employees lives in Amsterdam.

  • We get around swiftly. 42% of our company bikes to work, another 40% takes the train.

  • We are growing rapidly. 63% of our team has joined in the last two years.

  • Around 11% of our team plays football on a competitive level in their free time.

  • The most cited super power within our company is the ability to “Find anything on Google”.

Our culture

Founded in Amsterdam, we are a fast growing scale-up with offices in two countries: the Netherlands and the United Kingdom. Our team is ambitious, hard-working and determined. One of our core values is to push boundaries, meaning that we are all seeking for opportunities to change the traditional mobility industry.

We motivate each other to get the best out of our company and out of ourselves. ParkBee can be described as a data-driven, vigorous forerunner. Where we celebrate our successes, and connect during Friday drinks, but also where we challenge each other and give each other feedback to grow. We make sure there is room for personal development, as we believe it is our team members that lead the way.

Already working at ParkBee?

Let’s recruit together and find your next colleague.

email
@parkbee.com
  • Adrian Thomas
  • Alexander Bannink
  • Anouk Oosterbaan
  • Arghem Kahn
  • Blerina Jaha
  • Bram Afkari
  • Busi Dawkins
  • Claudi Valenti
  • Corneel Penninkhof
  • Daniël Mens
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