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Customer Support Hero - 16-24 hours/week

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In Amsterdam, 13 percent of the city’s space is used for parking. Still, it’s super hard to find a parking spot. At ParkBee we are on a mission to change that. We develop smart tech to make the underutilised parking space of office buildings, apartments, hotels and public car parks - available to the public. We’re turning those underutilised locations into affordable car parks for customers through the Parkmobile and Park-line apps. It is our ambition to fully optimise existing parking infrastructure, transitioning on-street parkers to off-street locations, giving space back to the city.

Over the last few years, we have grown from an ambitious start-up to an even more ambitious scale-up. We have two offices, in the Netherlands and the UK and manage just in The Netherlands over 140 ParkBee locations.

As the Customer Service Agent you are striving for the best parking experience for our customers in The Netherlands. In this role you are driven by customer happiness. You’ll make sure that our customers have the best ParkBee experience and will become true ParkBee fans.

What you’ll be doing:

ParkBee is not just any parking company, we are very much focused on optimising the experience for our customers; being attentive, supportive and approachable. A customer service representative is needed to provide support to our B2B and B2C customers. This means that you will manage all current customer service streams.

With a diverse and complex product portfolio and rapidly changing customer demands, it is critical to easily adapt to change, be flexible and be able to set the right priorities. As a lot of the customer contact runs through the support teams of our app-partners, our customer service representative will be regularly in touch with our partners.

Tasks & Responsibilities:

  • Provide email and phone support to our customers (the actual people parking in our car parks), clients (building/location owners) and our parking app-providers.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Proactively identify problems or issues concerning our parking customers.
  • Create processes to solve ad-hoc issues and direct these processes and instructions internally to the team and externally to our partner’s customer service teams.
  • Assure that the ParkBee story is explained to customers in all customer service touch points.
  • Continuously and proactively improve the product/support knowledge.

Who we’re looking for:

You are bright, motivated and enthusiastic to be the first point of contact for ParkBee’s customers. You are a true problem solver with great attention to detail and feel at home in a hard-working, energetic environment. You feel comfortable in a dynamic environment and you have a proactive attitude. Next to that you like to work closely with internal and external stakeholders to increase the overall value we bring to customers.

We will likely be a match, if you:

  • Are a student or just finished your studies (HBO+) This is a flexible part-time job.
  • Have gained first work experiences during your studies in a customer facing role
  • Are a people person that loves direct contact and happy customers.
  • Are structured and used to resolve complex and urgent issues.
  • Are a team player with a dynamic, outgoing personality; strong communication skills, both verbal and written.
  • Have enthusiasm to work for a start-up.
  • Are fluent and flawless in Dutch, and comfortable in speaking and writing English.  
  • Are serious about your work, but also enjoy a good laugh with our customers. Parking can be fun ;)


What you'll get in return:

  • Make a big impact in a growing scale-up
  • Cool team events & weekly (themed) Friday drinks.
  • Open & vibrant culture.
  • You'll get to work in an international team with young, motivated and smart colleagues.
  • Daily delicious lunch for free, served by our lovely Rita.
  • Working in an inspiring work environment, our office is located in a former school.

 

Sounds good right? Join us!

Acquisition regarding this vacancy is not appreciated. 

Or, know someone who would be a perfect fit? Let them know!

Amsterdam

Fahrenheitstraat 99
1097 RW Amsterdam Directions +31 (0) 20 893 2610

Nice to know

  • We have 12 nationalities within our company. Team members are Iranian, English, Icelandic, German, Brazilian, Turkish, Spanish, Dutch, British, Russian, Scottish and Chinese.

  • Over 56 percent of our employees lives in Amsterdam.

  • We get around swiftly. 42% of our company bikes to work, another 40% takes the train.

  • We are growing rapidly. 63% of our team has joined in the last two years.

  • Around 11% of our team plays football on a competitive level in their free time.

  • The most cited super power within our company is the ability to “Find anything on Google”.

Our culture

Founded in Amsterdam, we are a fast growing scale-up with offices in two countries: the Netherlands and the United Kingdom. Our team is ambitious, hard-working and determined. One of our core values is to push boundaries, meaning that we are all seeking for opportunities to change the traditional mobility industry.

We motivate each other to get the best out of our company and out of ourselves. ParkBee can be described as a data-driven, vigorous forerunner. Where we celebrate our successes, and connect during Friday drinks, but also where we challenge each other and give each other feedback to grow. We make sure there is room for personal development, as we believe it is our team members that lead the way.

Already working at ParkBee?

Let’s recruit together and find your next colleague.

email
@parkbee.com
  • Adrian Thomas
  • Alexander Bannink
  • Anouk Oosterbaan
  • Arghem Kahn
  • Blerina Jaha
  • Bram Afkari
  • Breki Bjarnason
  • Busi Dawkins
  • Claudi Valenti
  • Corneel Penninkhof
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