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Customer Service Manager

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Hard requirement: Fluent in Dutch
Start date: 1st of September

In Amsterdam, 13 percent of the city’s space is used for parking. Still, it’s super hard to find a parking spot. At ParkBee we are on a mission to change that. We develop smart tech to make the underutilised parking space of office buildings, apartments, hotels and public car parks - available to the public. We’re turning those underutilised locations into affordable car parks for customers through the Parkmobile and Park-line apps. It is our ambition to fully optimise existing parking infrastructure, transitioning on-street parkers to off-street locations, giving space back to the city.

Over the last few years, we have grown from an ambitious start-up to an even more ambitious scale-up. We have two offices, in the Netherlands and the UK and manage just in The Netherlands over 140 ParkBee locations.

As the Customer Service Manager, you are striving for the best parking experience for our customers in The Netherlands. In this role, you are driven by customer happiness. You’ll make sure that our customers have the best ParkBee experience and will become true ParkBee fans.

What you’ll be doing:

ParkBee is not just any parking company, we are very much focused on optimising the experience for our customers; being attentive, supportive and approachable. A strong customer service manager is needed to guide and implement data-driven processes to serve our customers in the best way possible. 

With a diverse and complex product portfolio and rapidly changing customer demands, it is critical to easily adapt to change, be flexible and be able to set the right priorities. As a lot of the customer contact runs through the support teams of our app-partners, our customer service manager will be responsible for coordinating the customer service teams of our partnerships. 

 

Tasks & Responsibilities:

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Proactively identify problems or issues concerning our parking customers.
  • Coordinate and delegate the customer service teams of our app-partners in their processes to give the best support to our customers.
  • Hire and manage your customer service representative(s).
  • Create processes to solve ad-hoc issues and direct these processes and instructions internally to the team and externally to our partner’s customer service teams.
  • Assure that the ParkBee story is explained to customers in all customer service touchpoints.
  • Develop and execute a strategy to take new ParkBee products to the market and get the app-providers service teams on board with this.
  • Implement and manage the customer feedback process. We receive a lot of feedback and use this to continuously improve our operations.
  • Occasionally provide email and phone support to our customers (the actual people parking in our car parks), clients (building/location owners) and our parking app-providers.


Who we’re looking for:

You are bright, motivated and enthusiastic to set up ParkBee’s customer service and build a team that is ready for the future. You are a true problem solver with great attention to detail and feel at home in a hard-working, energetic environment. You feel comfortable in a data-driven environment and you have a proactive attitude. Next to that you like to work closely with internal and external stakeholders to bring value to our customers.

 

We will likely be a match, if you:

  • Have gained first work experiences (2-5 years - preferably in customer service) and are now ready to take more responsibility in a managing role.
  • Are a people person that loves direct contact and happy customers.
  • Are structured and used to resolve complex and urgent issues.
  • Are a team player with a dynamic, outgoing personality; strong communication skills, both verbal and written.
  • Have the enthusiasm to work for a start-up.
  • Are fluent and flawless in Dutch, and comfortable in speaking and writing English.  
  • Are serious about your work, but also enjoy a good laugh with our customers. Parking can be fun ;)


What you'll get in return:

 

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Sounds good right? Join us!

Acquisition regarding this vacancy is not appreciated. 

Apply 🎉

Or, know someone who would be a perfect fit? Let them know!

Our Culture

ParkBee is a hive of ambition, driven by eagerness to grow. Our headquarters is in Amsterdam, with a second office in London.

We support and motivate each other in order to influence change and make a substantial impact. We strive to be innovative whilst doing what we love and make sure we celebrate all of our successes!

Already working at ParkBee?

Let’s recruit together and find your next colleague.

email
@parkbee.com
  • Adrian Thomas
  • Alexander Munz
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  • Blerina Jaha
  • Bram Afkari
  • Breki Bjarnason
  • Claudi Valenti
  • Corneel Penninkhof
  • Daniël Mens
  • Ece Degirmenci
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