facebook tracking

Client Success Manager

Are you ready to join our fast-growing scale-up? Are our clients your top priority and are you eager to help us expand? Then join our Acquisitions Team in Amsterdam

About us
We are ParkBee, we develop smart tech to give space back to the city. With our mobility management solutions, we optimise the use of underutilised parking spaces and get cars off the streets. We partner up with third-party applications such as Parkmobile, Park-line, and RingGo to improve our services even more. We have offices in the Netherlands and the United Kingdom and are now ready to conquer the rest of Europe. Join us and play a huge role in our fast-growing business!

The job
Building strong relationships with our clients is crucial for our growth. Currently, we are managing over 300 parking locations in The Netherlands and each location has multiple contacts. As our Client Success Manager, you assist our clients in adopting and optimising our digital parking products in order to drive business value. 

Your portfolio consists of a variety of Real Estate and Hotel clients. To ensure optimal success and help our clients to shape their strategic vision around the use of our products you collaborate cross-functionally with sales, support, product, and operations. You will also be a client advocate, helping to push for feature requests and resolve escalations. 

Some of your tasks:

  • Ensure a smooth onboarding of new clients and key stakeholders. Collaborate closely with Business Development Managers to encourage contract renewals, upsells, and cross-sells;
  • Facilitate Business Meetings with decision-makers and key stakeholders. Build and maintain a rapid channel of communication to clients in case of product or service-related issues/events.
  • Understand the motivation, business drivers, and strategic goals of your clients in order to identify, create, and implement internal process improvements to increase efficiency;
  • Work cross-functionally to troubleshoot and escalate deployment issues as needed for clients, and identify new expansion opportunities with existing clients;
  • Maintain high levels of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy, and establish trusted advisor relationships with business decision-makers.


Who we’re looking for:
We are looking for an analytical, creative person with great communication skills. You are a proactive person with the know-how on how to provide the best client experience. You do this efficiently, with a passion to make everyone happy and useful. You are open to giving and receiving feedback and a challenge does not scare you, because it will only make you better! Does this sound like you? Keep reading! 

We will likely be a match if you:

  • Have 3-5 years of experience in a client-facing, account management, or customer success role. 
  • Have the ability to multi-task and provide excellent follow-ups. You are excited about working in a fast-paced, multiple account environment;
  • Have an understanding of SaaS/Cloud solutions and you have an affinity with technology. Bonus if you have experience with SalesForce.
  • Have a customer-centric approach, are able to identify client’s needs and understand conversion and sales cycles;
  • Have an HBO level degree and are fluent and flawless in Dutch and English.


What you’ll get in return:
Besides the opportunity to make a huge impact on the use of mobility in cities and develop yourself while learning from the fast-paced scaling of our scale-up:

  • The opportunity and freedom to make a huge impact on our products and growth;
  • A competitive salary range based on seniority and specialistic skills;
  • Designated time for personal development with an allocated budget to grow;
  • An inspiring office in the lovely city of Amsterdam; 
  • A very diverse team with currently 18 nationalities;
  • Regular team events and Friday drinks;
  • Virtual shares for full-time employees.


Sounds good? Don’t hesitate to apply! Send your resume and motivation letter and we will get back to you as soon as possible!


Want to read more about our fast-paced business or do you have any questions? 


Visit our blog!

Check our FAQ!

Or, know someone who would be a perfect fit? Let them know!

Amsterdam

Mr.Treublaan 7
1097 DP Amsterdam Directions recruitment@parkbee.com +31 (0) 20 893 2610 View page

Nice to know

  • We currently have 18 nationalities within our company. Team members are Dutch, British, Iranian, Icelandic, German, Brazilian, Turkish, Spanish, Russian, Scottish and Chinese.

  • Over 40 percent of our employees lives in Amsterdam.

  • We get around swiftly. 42% of our company bikes to work, another 40% takes the train.

  • We are growing rapidly. 54% of our team has joined in the last two years.

  • Around 11% of our team plays football on a competitive level in their free time.

  • The most cited hobby within our company is reading.

Our culture

Founded in Amsterdam, we are a fast growing scale-up with offices in the Netherlands and the United Kingdom. Our team is ambitious, hard-working, and determined. One of our core values is to push boundaries, meaning that we are all seeking for opportunities to change the traditional mobility industry expand even further.

We motivate each other to get the best out of our company and out of ourselves. ParkBee can be described as a data-driven, vigorous forerunner. Where we celebrate our successes, and connect during Friday drinks, but also where we challenge each other and give each other feedback to grow. We make sure there is room for personal development, as we believe it is our team members that lead the way.

Already working at ParkBee?

Let’s recruit together and find your next colleague.

email
@parkbee.com
Teamtailor

Applicant tracking system by Teamtailor